Feedbacks

Feedbacks, when properly provided are great tools to drive significant professional growth. I was lucky to  work for seven years in P&G where career development is in it's core values and this is shown on public statistics that seven out of ten P&G managers started as interns in the company. So in P&G providing feedback is critical and the WDP (Work and Development Plan) is one of the most important processes in the company, tracked by Human Resources and updated on a quarterly and annual basis.

To turn this session of the blog even more complete, I would like to share a part of my feedbacks from two of my last three years as a Manager at P&G as well as provide a reflection upon the feedbacks I received from my colleagues in the MBA.

Basically, my professional background and my personal life helped me develop and shape a strong sense of leadership and responsibility. I was raised by my mother and my sister, without my father so since from my childhood I developed a sense of being "the man of the house" and felt responsible for the security and well being of my family, and thus this permeated into my professional life. This is shown on Adesola's and Martin feedbacks, as well as on P&G's evaluation where they highlight the sense of responsibility and balance over my team and deliverables.
On the other hand, having this as a much strong characteristic has it's negative aspects. As I always felt to be the responsible or the "the man of the house", whenever I don't feel safe or don't have a strong and trustworthy leadership, I tend to take control of activities and manipulate situations in order to feel comfortable that things will be delivered with quality and time, specially when there is time constraint. 
In the audio recording of Strength and Weaknesses discussion, it is clear that all team members but Adesola agree with the way I was taking over the leadership of projects as both of them as Introverts do not wish to lead projects and Adessola who has a very high tendence to dominate situations, doesn't have the tools to lead, plan, organize ora  structure activities, and therefore thinks I tend to manipulate and control every situation.
Indeed people sometimes can feel attacked or controlled, but the real intentions under my actions are to make things happen. I do not cope with authoritarian/dictatorship leadership styles, and to transmit my messages with a more softer and democratic tone, I must work this opportunity out to generate more good will for my "followers" without convincing or manipulating people all the time.

Feedback from Martin:

“Daniel is a goal oriented manager who shows an extraordinary high level of Team work. He also is very prone to make the team communications much easier. This means that the interactions inside the group and between the module leaders are always crystal clear. Since the first day, his role was to organize the team, making sure that every member of the team have clear and concise information of the tasks and activities to do. Thanks to him I had a very easy approach to the master, not missing any date or any relevant information but also thank to him we got our work in schedule. On the other hand he is easygoing person, who is always ready to help and share knowledge. Work with him, is having fun and learn at the same time.”

Feedback from Adesola:

"Daniel is indeed a great asset to MLK team because of his warmth, drive and special ability to structure and manage projects. He is always full of energy, very dependable and has persistently demonstrated his ability to take responsibilities very seriously. Daniel has strength in influencing his environment when chairing meetings and leading discussion.

However, making consistent conscious efforts to see things objectively, especially from other’s perspectives would enable Daniel to avoid being manipulative or controlling. "

Feedback from Nayef:


Daniel with people:

As an extrovert Daniel is a very out going and friendly person. he likes to enjoy his time in almost everything he does. He shares happy moment with the rest of the team and he certainly supports others through difficult times and shows sympathy. Daniel appreciates friendship and surely pay a great deal of attention to peoples feelings. i personally feel that in Daniels eyes; a good relationship with people is based on trust, respect, support.

Daniel on the job: 

He is very intelligent and intuitive, always pushes the team forward, like to act on plans and stick to them. when it comes to deliverables and getting things done, Daniel would be the deadline keeper. he contributes greatly to the teams final outcome through constructive feedback, support, and assistance whenever needed. whenever we come across an obstacle his views would be much valued and listened to, in many situations he will makes more than one suggestion and through it at the table for discussion. on top of that, Daniel is a very diplomatic individual he will always take into account other views and support the most agreed on opinion. 

Recommendation: 

Based on my observations, i can see Daniel a potential leader to the team, as he enjoys good leadership skill, however i don't think Daniel realizes that or maybe he is hesitant to make it obvious. Taking the driver seat and pushing the team forward might in some cases require more strictness or practice of authority i.e. whenever a team member gets off track or some task is slipping away "some one" needs to stand up and say "thats wrong and it should have been done it otherwise" i certainly learned from Daniel through out our learning experiences (professionalism, accurate, the desire to win)

Extra:
P&G FEEDBACKS

2010 - Sales Manager 

Top 3 Strengths used to drive results (Pinpoint behaviors using Success Drivers as a guide)
Strengths	Strengths		Strengths
1. Power of People – Leads-Engages/ Enable	Branch Manager and Supervisors compromised and focused to achieve the vision to become an “A Initiatives Execution Machine” à Oniz PR recognized by the company à Power of You – CBD Sales Convention´09		Daniel should engage and enable CBD and customers to deliver best results in Hair care category considering that we have a new brand this year- Head &Shoulders.
2. Power of Agility – In touch- Turns insights into Action	Starship launch to Independent Drug on JAS´09 at Catarata Falls. 30 Customers bought their pipeline volume to participate on the event. Pantene BUS + Sampling + Feature on the 2 biggest Drug Chains on the state and 5 Local Modern Retails turned out on 8 incremental msu´s and all time sell out record for Pantene. à Pantene Drug – 131 vs. YA à Pantene NMR – 262 vs. YA		Daniel should leverage his ability and help CBD to understand the Hair care businesses and turn insights/ plans into action. As a consequence, best sell out, share and distribution results. Tracking will be critical for success.
3. Power of Agility - Operational Discipline- Focus on Results	Overall results: 112 YA volume 126 YA Value (Distributors sell out) TOP accounts: 133 YA 100% cities covered in PR Weekly Tracking and follow up with Sales supervisors		Daniel should guarantee that Hair care plans are robust and right implemented, delivering strong growth in every channel.
Development Area
The one thing the individual can improve which will have the most significant positive impact on their results?		What actions will the individual and manager take to strengthen this area?
Power of mind – analyze information and solve problems. Daniel has a challenge in this FY to develop his ability in deeply analysis of informations and creat action plans out of them in addition to current trade plans. He has the responsibility to engage, implement and track hair care plans and present constantly and consistent analysis of results and identify whether it is on track or new measures must be taken		Clearly understand all processes managed by the MS&P role to optimize time and deliver category targets for FY1011. Develop strong and easy trackings to guarantee right implementation and best results.

OVERALL STATEMENT:

On FY0910, Daniel achieved strong results and exceeds expectations most of the time; as a consequence he was promoted on September´09. Daniel closed this FY growing 112 vs. YA,14% NOS ahead of Volume, with 5 out of 10 categories growing ahead of HFS Channel (Hair Care 238, Oral Care 155, Personal Care 148, Laundry 112 and Disposables 104). NOS growing share 78% and 100% growing distribution in HFS area VI. Part of the growth came from the integration of Nissei, one of the most important Drug Chains on Nielsen A VI to the distributor base, adding 50 incremental msus on due to a strong promotional Calendar and in-store actions that Daniel leads (i.e. Pantene Bus, Pampers Cultural Campaign on September´09).

On distribution, Daniel demonstrate his focus on results, delivering 100% coverage on 399 cities for 8 consecutive months, with activation reaching 8830 stores, growing 160 vs. YA and Minimum Mix with 112 vs. JFM´10 objective covering over 590 stores with 30 or more P&G sku´s. Daniel achieved these results by leading a consistent tracking of major targets with weekly Monday calls to deploy status/objectives with the branch manager and all supervisors.

Daniel also led the organization to be 6 times the first Distributor Executing A initiatives, being recognized by the company as an “A Initiatives Execution Machine—fast and furious”.

And finally, to build capabilities on distributor’s organization, Daniel led the CBD College I for the Branch manager, 7 supervisors and 9 top retail sales reps with a 36 hours course containing TOP CBD College I topics. This training resulted in a significant evolution on second sales force performance that deliver strong results on TOP accounts 133vs YA sales and Daniel was strongly recognized as an enabler for that team.

2011 - Hair Care Trade Marketing Manager

Strength or Opportunity Area	Actions by Individual	Actions by Manager
Top 3 Strengths to be used to drive results ( Pinpoint behaviors using Success Drivers as a guide)
Thinks and acts decisively- Analyzes information and solves problems. When entered on the MOT, there was no detail by customer to take timely decisions for business needs. Daniel pro-actively brought information onto a friendly/precision format to drive business results, as example Summer plan tracking, HFS One Page and daily tracking, gathering all sorts of information and sources, helping to build the organization	On Summer plan the category had a lot of on time plans due to a scenario change, In order to track results, and guarantee visibility by customer, Daniel created a robust tracking that helped deliver the program, achieving ever sell in Record with 985msus on October10. Daniel also developed Daily Tracking by customer/channel, adding Best Estimates, sell out and inventory on the same report, helping top processes on MOT such as JBP, S&OP, Pre-Demand and daily business needs. Finally, he helped build the HFS one page with huge detail by customer that improoved HFS KBD´s	Continue developing this strength by tanking even more precise and timely decisions.
Operates with discipline- Focuses on Results. Daniel is always available to discuss learn and execute, acting with sense of urgency, focusing on bottom line results and CBD Field needs to drive category growth.	Daniel worked hard to deliver initiatives and objectives, as an example on H&S initiative; he managed to build plans to drive great volume and visibility during pipe line period on stores, especially on MR, over delivering in 9 months important targets such as Volume, Distribution and Extra Points.	This is very critical for CBD especially in a MS&P roll to be always focused on what’s drive the business.
Innovates and Reapplies- Creates. Daniel helped building the organization by turning regular data into insightful and simple information for new hires, CBD field and second sales force. He also led CBD National Meeting and QBP´s presentations on both FYs developing strong and efficient communication to help CBD meet objectives.	Lead 5 on boarding’s for new hires with category trainings and Communication Skills (achieving highest overall ratings on 3 out of 5 sessions), developed interactive trainings for 2nd sales force executed on 12 customers across channels (pharmacist, wholesalers, Decs and Distributors)  and created strong Persuasive Sells for CBD on H&S launch, Summerplan, and SAMBA initiatives.	Daniel will have new interns to train and considering our organization very new, he should invest his time to develop the organization.
The one thing the individual can improve which will have the most significant positive impact on their results
In Touch- Focus Externally. Even though Daniel created strong relationships with CBD, due to a lot of internal processes, the biggest opportunities relies on the field, therefore he must understand the business by being closer to TOP customers.	Develop stronger tools to track KDBs on a weekly/monthly bases to create more opportunities to be closer to the business, building capabilities on customers.	Create weekly/monthly check points with top priorities to leverage time and planning on the MOT.

OVERALL STATEMENT:

In FY 10/11 Daniel exceeded expectations in the Hair care MS&P role, delivering excellent results in Pantene 148 Vol. IYA, H&S 119 Index vs. booklet and 9pts ND in HFS. Being results driven, he made a big difference on a dynamic and competitive scenario presented on last FY, Daniel managed to create a robust tracking to penetrate every customer detail to make sure P&G and Customers objectives would be met after government published the Medida Provisoria. This tracking helped delivering summer plan results, achieving ever record sell in with 985msus (Oct10).

With this fortress, Daniel also developed robust tracking by customer/channel with sell out, activation, mix minimum, shelving and inventory data, helping top processes on MOT such as JBP, S&OP, Pre-Demand and daily business needs and being benchmarked by other MOTs.

He is very in touch with CBD field organization which he enjoys great collaboration and understanding, for instance in H&S launch, Daniel got the teams together along with Channel MOTs to develop a very strong visibility plan with tunnels, isles and displays that was executed across channels and ensured all customers would succeed with the launch. And finally, he developed a strong conceptual sell, that over delivered by 2x estimated pipeline in OND, even with a lot of supply issues during the launch, he kept focused on finding creative solutions for each customer to make sure objectives would be surpassed.

Daniel still have a strong challenge with Pantene, as we are in a very competitive environment, responsible for delivering another year of +30% growth in Pantene and consolidate H&S launch.